Privacy Policy
Privacy Policy
We updated our Privacy Policy on May 12, 2025
Our privacy promise
- We respect your privacy and your choices.
- We make sure that privacy and security are embedded in everything we do.
- We do not send you marketing communications unless you have asked us to. You can change your mind at any time.
- We never offer or sell your data.
- We are committed to keeping your data safe and secure. This includes only working with trusted partners.
- We are committed to being open and transparent about how we use your data.
- We do not use your data in ways that we have not told you about.
- We respect your rights, and always try to accommodate your requests as far as is possible, in line with our own legal and operational responsibilities.
Here at Yokuro Skin Ltd (“Yokuro”), we are committed to protecting and respecting your privacy and personal data. We want you to understand what information we collect and how we use it. That’s why we encourage you to read our Privacy Policy. This helps you use our website and engage with Yokuro in the way that’s right for you.
For more information about our privacy practices, below we set out what types of personal data we may receive from you directly or from your interaction with us, how we may use it, who we may share it with, how we protect it and keep it secure, and your rights around your personal data. Of course, all situations may not apply to you. This Privacy Policy gives you an overview of all possible situations in which we could interact together.
When you share personal information with us or when we collect personal data about you, we use it in line with this Policy. Please read this information carefully. If you have any questions or concerns about your personal data, please contact us at hello@yokuroskin.com
What will you find in this privacy policy?
- Who are we?
- What is personal data?
- What data do we collect?
- How do we use your data and what is our legal basis for processing your data?
- Who may access your personal data?
- Sharing data outside of the UK
- Staying in control of your information: Your rights
- How long do we keep your information for?
- How do we transfer information?
- How will you know that the Policy has changed?
- How to contact Yokuro
1. Who are we?
Yokuro is a Nigerian founded luxury skincare brand that marries clinical efficacy with the consumer experience to bring an effortlessness to skincare that has so far been missing. Each product is packed with a powerhouse of key ingredients that effectively target a specific skincare concern, removing the need for lengthy, multi-step routines.
For our customers based in the UK
Yokuro Skin Ltd is a company registered in England (company number 15662350) is responsible for the personal data that you share with us. When we say “Yokuro”, “us”, “we” or “our”, this is who we are referring to, the Yokuro Skin Ltd company. In accordance with regulations applicable to the processing of personal data, Yokuro is the “data controller”.
Yokuro Skin Ltd
3rd Floor, 86-90 Paul Street, London, England, United Kingdom, EC2A 4NE
For our customers based in Nigeria
Yokuro Skin Ltd 7578583
Cluster A1, Flat 313, 1004 Flats, Victoria Island, Lagos State, Nigeria
2. What is personal data
Yokuro is a Nigerian founded luxury skincare brand that marries clinical efficacy with the consumer experience to bring an effortlessness to skincare that has so far been missing. Each product is packed with a powerhouse of key ingredients that effectively target a specific skincare concern, removing the need for lengthy, multi-step routines.
For our customers based in the UK
Yokuro Skin Ltd is a company registered in England (company number 15662350) is responsible for the personal data that you share with us. When we say “Yokuro”, “us”, “we” or “our”, this is who we are referring to, the Yokuro Skin Ltd company. In accordance with regulations applicable to the processing of personal data, Yokuro is the “data controller”.
Yokuro Skin Ltd
3rd Floor, 86-90 Paul Street, London, England, United Kingdom, EC2A 4NE
For our customers based in Nigeria
Yokuro Skin Ltd 7578583
Cluster A1, Flat 313, 1004 Flats, Victoria Island, Lagos State, Nigeria
3. What data do we collect?
Information you provide to us We collect and use personal data about you in the course of providing the Website and the Services. The personal data that you provide to us may include the following:
| Contact information | Name, shipping address, billing address, email address and telephone number |
| Account information | Username (if you choose to create a Yokuro account), order history, billing address, email address and telephone number |
| Payment information | Payment card number (credit or debit card), bank account number, or other financial account number and account details. |
| Marketing preferences, marketing activities and customer feedback | Marketing preferences (if you choose to subscribe to our newsletter), information relating promotions, or responses to voluntary customer satisfaction surveys |
| Other information you provide to us | For example, if you write a review of our products or provide other information to us in the course of your use of our Website or Services. |
| Contact information | Name, shipping address, billing address, email address and telephone number |
| Account information | Username (if you choose to create a Yokuro account), order history, billing address, email address and telephone number |
| Payment information | Payment card number (credit or debit card), bank account number, or other financial account number and account details. |
| Marketing preferences, marketing activities and customer feedback | Marketing preferences (if you choose to subscribe to our newsletter), information relating promotions, or responses to voluntary customer satisfaction surveys |
| Other information you provide to us | For example, if you write a review of our products or provide other information to us in the course of your use of our Website or Services. |
Contact information
Name, shipping address, billing address, email address and telephone number
Account information
Username (if you choose to create a Yokuro account), order history, billing address, email address and telephone number
Payment information
Payment card number (credit or debit card), bank account number, or other financial account number and account details.
Marketing preferences, marketing activities and customer feedback
Marketing preferences (if you choose to subscribe to our newsletter), information relating promotions, or responses to voluntary customer satisfaction surveys
Other information you provide to us
For example, if you write a review of our products or provide other information to us in the course of your use of our Website or Services.
This information may be provided:
- in the course of communications between you and us (including by phone, email, chat, in person, Website or otherwise)
- when you register for an account
- when you order or inquire about products
- when you sign up for our newsletter or other materials
- when you provide product reviews or join and participate in the comments
- when you report a problem with our Website or Services.
Information We Collect About You We may also collect personal data about you through your use of the Yokuro Website and the Services. This information includes online activity information and technical information about your usage activities, to the extent that such information constitutes personal data. We use third party analytics tools on our website, including Google Analytics. The tools track and report on the way the Website is used to help us improve it. We collect technical information automatically through your electronic device, such as your IP address (i.e. your computer’s address on the internet), operating system type (Windows or Mac) and version, internet browser type and version, and language. We also collect information about your use of our Website, for example dates and times of log-in and out to your account, time spent on pages and the pages visited. We use this information to ensure that the Website and the Services function properly. Please also see additional information in our Cookies Policy.
4. How do we use your data and what is our legal basis for processing your data?
We use your personal data in connection with the provision of the Website and the Services to you. In particular, your personal data may be used by us, our employees, service providers, and disclosed to third parties for the following purposes. For each of these purposes, we have set out the legal basis on which we use your personal data.
| Legal basis | Detail | Example |
| Consent | You’ll be asked to confirm that you’re happy to provide your personal data and that you give permission to Yokuro to process your personal data. All of the details such as why Yokuro wants your data, how it will be used and if your data will be shared, will be provided at the time of asking you for your consent. Where Yokuro are relying on consent you will usually see a tick box. You have the right to withdraw your consent at any time if you no longer want to be part of the Yokuro processing activity | We may use consent where we’re asking you to confirm your marketing preferences to ensure we only contact you via the medium you have chosen i.e. text or email |
| Performance of a contract | Processing data for the purposes of a contract to which you are party to. There’s a range of legal and regulatory requirements we need to comply with, and some of these may affect the way we process personal data, or the length of time for which we are required to keep it. | When you purchase a product on our website you are entering into an agreement to purchase the products from Yokuro. Yokuro are required to obtain your personal information such as your name and delivery address to fulfil the order. |
| Legal obligation | Yokuro will on occasion be under a legal obligation to obtain, disclose and preserve your personal data. We will do this when the law requires it and only once we receive a valid legal request for certain information (such as a search warrant). Where possible Yokuro will notify you when processing your data due to a legal obligation, however this may not always be possible. | In order to prevent and detect fraudulent or criminal activity we may share information with forces such as the Police. This is done in a safe and secure manner. You may not be notified of this. |
| Legitimate interest | Yokuro holds personal data for our own legitimate business interest. This relates to us managing our business to enable us to give you the best service/products and most secure experience. When we rely on this, we’ll carry out a legitimate interest assessment to ensure we consider and balance any potential impact on you (both positive and negative), and your rights under data protection laws. Our legitimate business interests don’t automatically override your interests - we won’t use your Personal Data for activities where our interests are overridden by the impact on you, unless we have your consent or are otherwise required or permitted to by law. | We may process your information to protect you against fraud when transacting on our website, and to ensure our websites and systems are secure. We have an interest in managing complaints, feedback and queries and to improve the quality of our service. We have an interest in making sure our marketing is relevant for you, we send you marketing that’s tailored to your interests. |
| Legal basis | Detail | Example |
| Consent | You’ll be asked to confirm that you’re happy to provide your personal data and that you give permission to Yokuro to process your personal data. All of the details such as why Yokuro wants your data, how it will be used and if your data will be shared, will be provided at the time of asking you for your consent. Where Yokuro are relying on consent you will usually see a tick box. You have the right to withdraw your consent at any time if you no longer want to be part of the Yokuro processing activity | We may use consent where we’re asking you to confirm your marketing preferences to ensure we only contact you via the medium you have chosen i.e. text or email |
| Performance of a contract | Processing data for the purposes of a contract to which you are party to. There’s a range of legal and regulatory requirements we need to comply with, and some of these may affect the way we process personal data, or the length of time for which we are required to keep it. | When you purchase a product on our website you are entering into an agreement to purchase the products from Yokuro. Yokuro are required to obtain your personal information such as your name and delivery address to fulfil the order. |
| Legal obligation | Yokuro will on occasion be under a legal obligation to obtain, disclose and preserve your personal data. We will do this when the law requires it and only once we receive a valid legal request for certain information (such as a search warrant). Where possible Yokuro will notify you when processing your data due to a legal obligation, however this may not always be possible. | In order to prevent and detect fraudulent or criminal activity we may share information with forces such as the Police. This is done in a safe and secure manner. You may not be notified of this. |
| Legitimate interest | Yokuro holds personal data for our own legitimate business interest. This relates to us managing our business to enable us to give you the best service/products and most secure experience. When we rely on this, we’ll carry out a legitimate interest assessment to ensure we consider and balance any potential impact on you (both positive and negative), and your rights under data protection laws. Our legitimate business interests don’t automatically override your interests - we won’t use your Personal Data for activities where our interests are overridden by the impact on you, unless we have your consent or are otherwise required or permitted to by law. | We may process your information to protect you against fraud when transacting on our website, and to ensure our websites and systems are secure. We have an interest in managing complaints, feedback and queries and to improve the quality of our service. We have an interest in making sure our marketing is relevant for you, we send you marketing that’s tailored to your interests. |
5. Who may access your personal data?
We share your personal data with companies that provide services on our behalf. We always ensure these companies give your information the same level of care and security we do. If your information is to be sent outside of the UK or EEA (European Economic Area), we make sure it’ll be subject to standards of protection and security that are as high as those Yokuro uses here in the UK.
Examples of the functions that may be carried out by external companies:
- Account set up
- Online and social media advertising
- Delivery services such as couriers
- Market research
- Manufacturers or suppliers
- Payment providers
- Fraud and money laundering checks
- IT services & support inclusive of web hosting, data storage, data cleansing, content providers
6. Sharing data outside of the UK
Yokuro is a Nigerian founded company, as such we may in limited circumstances, share information with countries outside of the UK, such as Nigeria, this may include your personal data for the purpose of fulfilling your order. We make sure your data is subject to standards of protection and security that are as high as those Yokuro uses here in the UK.
7. Staying in control of your information: your rights
We respect the fact that your personal data is your information, and we’ll make it easy for you to update or change your personal details or marketing permissions. Please help us to help you by letting us know if your contact details change, or if you spot any errors in the information, we hold about you. What information am I entitled to? Your data rights are explained below, all of which are free of charge and should be concluded within a 30-day time frame. We may require you to provide identification in order to fulfil your request. To exercise any of your data rights below, please contact hello@yokuroskin.com
| Your data right | Detail of right |
| Access | You have a right to obtain a copy of all the information that Yokuro holds about you, such as personal details, correspondence, marketing preferences, consent information, complaints and queries. |
| Portability | You can request that Yokuro transfers your data to another service provider. This is not an automatic right, this depends on the type of data that Yokuro holds about you and the reason Yokuro processes the data. |
| Processing | You have a right to request that Yokuro stop certain data processing activities that involve your personal data. This isn’t an automatic right, what Yokuro are able to do will depend on the type of data that Yokuro holds about you and why. |
| Deletion | You have a right to request that Yokuro deletes your personal data it holds. This isn’t an automatic right, what Yokuro are able to delete will depend on the type of data and the reason for processing. |
| Social media | If you raise a query or a complaint through Yokuro’s social media pages, we will of course have a record of your username. This is used only to enable us to correspond with you and resolve the matter you’ve raised. |
| Your data right | Detail of right |
| Access | You have a right to obtain a copy of all the information that Yokuro holds about you, such as personal details, correspondence, marketing preferences, consent information, complaints and queries. |
| Portability | You can request that Yokuro transfers your data to another service provider. This is not an automatic right, this depends on the type of data that Yokuro holds about you and the reason Yokuro processes the data. |
| Processing | You have a right to request that Yokuro stop certain data processing activities that involve your personal data. This isn’t an automatic right, what Yokuro are able to do will depend on the type of data that Yokuro holds about you and why. |
| Deletion | You have a right to request that Yokuro deletes your personal data it holds. This isn’t an automatic right, what Yokuro are able to delete will depend on the type of data and the reason for processing. |
| Social media | If you raise a query or a complaint through Yokuro’s social media pages, we will of course have a record of your username. This is used only to enable us to correspond with you and resolve the matter you’ve raised. |
8. How long do we keep your information for?
We hold your personal information for as long as we have a legal or business reason to do so, which generally means as long as you remain a Yokuro customer or as required to meet our legal obligations, resolve disputes or enforce our agreements. We’ll always store your data securely and won’t use it for any other purpose.
9. How do we transfer information
We are a UK registered company, and we will process your personal information in the United Kingdom. Your personal information will be transferred and stored in the United Kingdom.
If we transfer personal information outside the EEA (for example to Nigeria), we will implement appropriate and suitable safeguards to ensure that such data will be protected as required by applicable data protection law. For further information as to the safeguards we implement please contact hello@yokuroskin.com
10. How will you know that the policy has changed
This Privacy Policy was updated in May 12, 2025. We may update it from time to time, so we recommend that you check back here occasionally. We’ll notify you before we make material changes to this Policy, particularly if they could have an impact on the choices you have made or your marketing preferences. You’ll have the opportunity to review the revised Policy before you choose to continue using our service.
11. How to contact Yokuro
If you have any questions about this Policy or have any questions, complaints or requests regarding your personal data you can contact us as described below.
For our customers located in the UK:
- Yokuro Skin Ltd
3rd Floor, 86-90 Paul Street, London, England, United Kingdom, EC2A 4NE
For our customers located in Nigeria:
- Yokuro Skin Ltd
7578583
Cluster A1, Flat 313, 1004 Flats, Victoria Island, Lagos State, Nigeria
Customers located in the UK also have a right to lodge a complaint with the UK’s Information Commissioner’s Office.