Shipping, Returns and Exchanges – Nigeria
Shipping, Returns and Exchanges
At Yokuro Skincare, we take pride in the quality of our products and strive to ensure a seamless shopping experience. Please read our refund and shipping policy carefully before placing your order.
Refund & Returns Policy
Changed your mind? We do not offer refunds but we are happy to assist with exchanges or credit vouchers. To be eligible for return or exchange, you have 7 days from purchase to contact us at hello@yokuroskin.com and initiate the returns process. Items must be unopened with all the tamper-evident seals, packaging and cellophane intact.
We reserve the right to refuse to exchange items that are not in a resellable condition for hygiene and safety reasons.
Damaged items
If you receive a damaged, defective, or incorrect item, we will gladly replace it. To request a replacement, please email hello@yokuroskin.com within 48 hours of receiving your order. Include your order number, a description of the issue, and clear photos of the item and packaging. Requests submitted after 48 hours will not be eligible for a replacement.
We do not offer refunds or replacements for:
● Change of mind after purchase where the products have been opened
● Allergic reactions or personal sensitivities
● Orders delivered to the correct address but left unattended or stolen
Shipping Policy
Nigeria
Order Processing:
● Orders placed before 1pm WAT will be processed and shipped the same day.
● Orders placed after 1pm WAT will be processed and shipped the next working day.
● Orders placed after 1pm WAT on Friday will be shipped on the next working day (Monday).
● Once submitted, orders cannot be modified or cancelled.
Delivery Timeframes:
● Lagos (Standard Shipping): 2 working days
● Other States (Standard Shipping): 3 – 5 working days
Same Day Shipping (Lagos Only):
● Available for orders placed before 12pm WAT with the same-day shipping option selected.
● Orders placed after 12pm WAT for same-day shipping will be processed on the next working day.
● Orders placed for same-day shipping after 12pm on Friday will be shipped on the next working day (Monday).
Rest of the World
● We ship Delivered Duty Paid (DDP), meaning all customs, taxes, and duties are covered at checkout—no additional fees upon delivery.
● Estimated delivery time: 5-7 working days.
Lost or Delayed Orders
If your order has not arrived within the stated timeframe, please contact hello@yokuroskin.com with your order number. While we are not responsible for delays caused by the courier, we will do our best to assist you.
For any further questions, feel free to reach out to our customer service team. Thank you for choosing Yokuro!
Shipping, Returns and Exchanges
At Yokuro Skincare, we take pride in the quality of our products and strive to ensure a seamless shopping experience. Please read our refund and shipping policy carefully before placing your order.
Refund & Returns Policy
Changed your mind? We do not offer refunds but we are happy to assist with exchanges or credit vouchers. To be eligible for return or exchange, you have 7 days from purchase to contact us at hello@yokuroskin.com and initiate the returns process. Items must be unopened with all the tamper-evident seals, packaging and cellophane intact.
We reserve the right to refuse to exchange items that are not in a resellable condition for hygiene and safety reasons.
Damaged items
If you receive a damaged, defective, or incorrect item, we will gladly replace it. To request a replacement, please email hello@yokuroskin.com within 48 hours of receiving your order. Include your order number, a description of the issue, and clear photos of the item and packaging. Requests submitted after 48 hours will not be eligible for a replacement.
We do not offer refunds or replacements for:
● Change of mind after purchase where the products have been opened
● Allergic reactions or personal sensitivities
● Orders delivered to the correct address but left unattended or stolen
Shipping Policy
Nigeria
Order Processing:
● Orders placed before 1pm WAT will be processed and shipped the same day.
● Orders placed after 1pm WAT will be processed and shipped the next working day.
● Orders placed after 1pm WAT on Friday will be shipped on the next working day (Monday).
● Once submitted, orders cannot be modified or cancelled.
Delivery Timeframes:
● Lagos (Standard Shipping): 2 working days
● Other States (Standard Shipping): 3 - 5 working days
Same Day Shipping (Lagos Only):
● Available for orders placed before 12pm WAT with the same-day shipping option selected.
● Orders placed after 12pm WAT for same-day shipping will be processed on the next working day.
● Orders placed for same-day shipping after 12pm on Friday will be shipped on the next working day (Monday).
Rest of the World
● We ship Delivered Duty Paid (DDP), meaning all customs, taxes, and duties are covered at checkout—no additional fees upon delivery.
● Estimated delivery time: 5-7 working days.
Lost or Delayed Orders
If your order has not arrived within the stated timeframe, please contact hello@yokuroskin.com with your order number. While we are not responsible for delays caused by the courier, we will do our best to assist you.
For any further questions, feel free to reach out to our customer service team. Thank you for choosing Yokuro!