Privacy Policy

Here at Yokuro Skin Ltd ("Yokuro"), we are committed to protecting and respecting your privacy and personal data. We want you to understand what information we collect and how we use it. That's why we encourage you to read our Privacy Policy. This helps you use our website and engage with Yokuro in the way that's right for you.

For more information about our privacy practices, below we set out what types of personal data we may receive from you directly or from your interaction with us, how we may use it, who we may share it with, how we protect it and keep it secure, and your rights around your personal data. Of course, all situations may not apply to you. This Privacy Policy gives you an overview of all possible situations in which we could interact together.

When you share personal information with us or when we collect personal data about you, we use it in line with this Policy. Please read this information carefully. If you have any questions or concerns about your personal data, please contact us at hello@yokuroskin.com

1. Who are we?

Yokuro is a Nigerian founded luxury skincare brand that marries clinical efficacy with the consumer experience to bring an effortlessness to skincare that has so far been missing. Each product is packed with a powerhouse of key ingredients that effectively target a specific skincare concern, removing the need for lengthy, multi-step routines.

For our customers based in the UK

Yokuro Skin Ltd is a company registered in England (company number 15662350) and is responsible for the personal data that you share with us. When we say "Yokuro", "us", "we" or "our", this is who we are referring to, the Yokuro Skin Ltd company. In accordance with regulations applicable to the processing of personal data, Yokuro is the "data controller".

Yokuro Skin Ltd
3rd Floor, 86-90 Paul Street, London, England, United Kingdom, EC2A 4NE

For our customers based in Nigeria

Yokuro Skin Ltd 7578583
Cluster A1, Flat 313, 1004 Flats, Victoria Island, Lagos State, Nigeria

2. What is personal data?

Personal data is any information relating to an identified or identifiable individual. This Privacy Policy explains how we collect and use that information in the course of providing our website and services to you, whether you're a customer based in the UK or in Nigeria, as set out above.

3. What data do we collect?

Information you provide to us. We collect and use personal data about you in the course of providing the Website and the Services. The personal data that you provide to us may include the following:

Contact information	Name, shipping address, billing address, email address and telephone number
Account information	Username (if you choose to create a Yokuro account), order history, billing address, email address and telephone number
Payment information	Payment card number (credit or debit card), bank account number, or other financial account number and account details
Marketing preferences	Marketing preferences (if you choose to subscribe to our newsletter), information relating to promotions, or responses to voluntary customer satisfaction surveys
Other information	For example, if you write a review of our products or provide other information to us in the course of your use of our Website or Services

This information may be provided in the course of communications between you and us; when you register for an account; when you order or enquire about products; when you sign up for our newsletter; when you provide product reviews or join and participate in the comments; or when you report a problem with our Website or Services.

Information we collect about you. We may also collect personal data about you through your use of the Yokuro Website and the Services. We use third party analytics tools, including Google Analytics, to track and report on the way the Website is used to help us improve it. We collect technical information automatically through your electronic device, such as your IP address, operating system type and version, internet browser type and version, and language. Please also see additional information in our Cookies Policy.

4. How do we use your data and what is our legal basis for processing your data?

We use your personal data in connection with the provision of the Website and the Services to you. For each purpose, we have set out the legal basis on which we use your personal data:

Consent	You'll be asked to confirm that you're happy to provide your personal data. You have the right to withdraw your consent at any time — for example, we may use consent to confirm your marketing preferences.
Performance of a contract	When you purchase a product on our website, you are entering into an agreement to purchase the products from Yokuro. We are required to obtain your personal information, such as your name and delivery address, to fulfil the order.
Legal obligation	Yokuro will on occasion be under a legal obligation to obtain, disclose and preserve your personal data — for example, sharing information with law enforcement to prevent and detect fraudulent or criminal activity.
Legitimate interest	We hold personal data for our own legitimate business interests, such as protecting you against fraud, managing complaints and feedback, and ensuring our marketing is relevant to you.

5. Who may access your personal data?

We share your personal data with companies that provide services on our behalf. We always ensure these companies give your information the same level of care and security we do. If your information is to be sent outside of the UK or EEA, we make sure it'll be subject to standards of protection and security that are as high as those Yokuro uses in the UK.

Examples of the functions that may be carried out by external companies: account set up; online and social media advertising; delivery services such as couriers; market research; manufacturers or suppliers; payment providers; fraud and money laundering checks; and IT services & support including web hosting, data storage, data cleansing and content providers.

6. Sharing data outside of the UK

Yokuro is a Nigerian founded company, and as such we may, in limited circumstances, share information with countries outside of the UK, such as Nigeria — for example, for the purpose of fulfilling your order. We make sure your data is subject to standards of protection and security that are as high as those Yokuro uses in the UK.

7. Staying in control of your information: your rights

We respect the fact that your personal data is your information, and we'll make it easy for you to update or change your personal details or marketing permissions. Your data rights are explained below, all of which are free of charge and should be concluded within a 30-day time frame. We may require you to provide identification in order to fulfil your request. To exercise any of your data rights, please contact hello@yokuroskin.com

Access	You have a right to obtain a copy of all the information that Yokuro holds about you, such as personal details, correspondence, marketing preferences, consent information, complaints and queries.
Portability	You can request that Yokuro transfers your data to another service provider. This is not an automatic right — it depends on the type of data held and the reason for processing.
Processing	You have a right to request that Yokuro stop certain data processing activities that involve your personal data. This isn't an automatic right.
Deletion	You have a right to request that Yokuro deletes personal data it holds. What we're able to delete will depend on the type of data and the reason for processing.
Social media	If you raise a query or complaint through our social media pages, we will have a record of your username, used only to correspond with you and resolve the matter raised.

8. How long do we keep your information for?

We hold your personal information for as long as we have a legal or business reason to do so, which generally means as long as you remain a Yokuro customer or as required to meet our legal obligations, resolve disputes or enforce our agreements. We'll always store your data securely and won't use it for any other purpose.

9. How do we transfer information?

We are a UK registered company, and we will process your personal information in the United Kingdom. Your personal information will be transferred and stored in the United Kingdom. If we transfer personal information outside the EEA (for example to Nigeria), we will implement appropriate and suitable safeguards to ensure that data is protected as required by applicable data protection law. For further information please contact hello@yokuroskin.com

10. How will you know that the policy has changed?

This Privacy Policy was updated on May 12, 2025. We may update it from time to time, so we recommend that you check back here occasionally. We'll notify you before we make material changes to this Policy, particularly if they could have an impact on the choices you have made or your marketing preferences.

11. How to contact Yokuro

If you have any questions about this Policy, or any questions, complaints or requests regarding your personal data, you can contact us as described below.

For customers located in the UK:
Yokuro Skin Ltd
3rd Floor, 86-90 Paul Street, London, England, United Kingdom, EC2A 4NE

For customers located in Nigeria:
Yokuro Skin Ltd 7578583
Cluster A1, Flat 313, 1004 Flats, Victoria Island, Lagos State, Nigeria

Customers located in the UK also have a right to lodge a complaint with the UK's Information Commissioner's Office.