Shipping and Returns

At Yokuro Skincare, we take pride in the quality of our products and strive to ensure a seamless shopping experience. This policy applies to all purchases made through our website, regardless of your location. Please read this policy carefully before placing your order. 

This policy does not affect your statutory rights under applicable consumer laws.

Last updated: 27th July 2026

Refund & Returns Policy

For change-of-mind returns, we offer a 30-day return window for eligible unopened items.Because our products are skincare and personal-care products, items must be unused, unopened, in their original packaging, and returned with all tamper-resistant seals, packaging and cellophane intact so they remain in a hygienic, resaleable condition. Once an eligible return is approved and received, we aim to inspect and process the return or exchange within 5 working days. Approved refunds are processed to the original payment method within 5-10 working days, subject to your payment provider’s timelines.

Change of Mind

Change-of-mind refunds or exchanges are discretionary except where applicable law gives you a right to a refund, return, exchange or other remedy. Where we offer a discretionary remedy, we may provide a refund, replacement, exchange or a credit voucher valid for 12 months, depending on the circumstances. 

Unless required by applicable law, the following are not eligible for change-of-mind refunds, returns or replacements for: exchanges:

If you need to cancel an order, please email hello@yokuroskin.com as soon as possible (ideally within 1 hour of placing the order), with your order number and the subject line “Order Cancellation.” We cannot guarantee cancellation once an order has been processed or dispatched. If your order has already been dispatched, you may need to follow the returns process.

Shipping and Delivery

Delivery options, costs and estimates are shown at checkout where available. Delivery estimates are working-day estimates and may vary by destination, courier, customs checks, public holidays and events outside our reasonable control. Unless stated otherwise, delivery estimates run from dispatch, not from the time you place your order.

United Kingdom delivery options:

• Standard Delivery: Items are usually delivered within 5 working days.

• Nominated Day Delivery: You can select a named weekday up to 14 days in advance for delivery,  usually between 8am-9pm. 

• Next Day Delivery: Tracked next day delivery is only available to Mainland UK  for orders placed by 12pm Sunday-Friday; orders placed outside of this time, On a Saturday or on a Bank Holiday will be delivered on the next working day.

• Next Day Delivery is not available for areas such as Northern Ireland, the Scottish Highlands and Islands, the Scottish Lowlands,the  Isle of Man, the Isle of Scilly, and certain England/Scotland border postcodes.

Nigeria

• Nigeria orders are processed within 1-2 working days. Delivery within Lagos is estimated at 1-3 working days after dispatch

• Delivery to other Nigerian states is estimated at 3-5 working days after dispatch. Delivery times may vary where courier, address-verification or local public-holiday delays apply

International (Rest of the World) Delivery and DDP Handling